Privacy policy & cookies

Privacy policy (information we hold on customers)

Paperplain does not sell, trade, rent or pass on your information to other parties. We are committed to protecting your privacy and the information you have provided in accordance with the law and our privacy rules and will only use the information you have provided to process your order and to provide an effective and efficient service.


We may use the information we collect to inform you about important changes to our websites and new products and services which we consider might be of interest to you. We may send you occasional e-mails, to propose offers and within these e-mails will be an opportunity for you to unsubscribe.


We follow strict security procedures in the storage and disclosure of information you have given us.


Please note that by using our websites you are consenting to the collection and use of this information in the manner described above.

Should our privacy policy change at any future date, we will ensure that these changes are made public and known to our customers.



As with all shopping websites, we collect personal information from you when you shop online at

We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.The information we collect is:

  •     Your name

  •     Email address – so we can email you order confirmations, delivery delays, offers etc. You have the option not to subscribe for further promotion information if you require.

  •     Delivery address

  •     Telephone / mobile number – so we can call you if we have a problem with the order or delivery

  •     Credit card details are requested during the ordering process. This is handled entirely by RBS World Pay ( using the latest encryption processes. We do don't have access to your credit card number or any other related details.