Terms & conditions

Standard Terms of Business

Thank you for using Paperplain for you special stationery needs, it is a pleasure to have you as a client. Please read carefully the terms of business which follow, they are for your, as well as our, protection and please note that by placing an order with Paperplain, in person or via the website, you are consenting to be bound by these standard terms of business. 

Expectations on timings
, e.g. creation of proofs, amendments, printing and fulfilment/delivery

Subject to product and stock availability, we expect to:

  • provide you with a pdf proof for your approval within two (2) working days of your initial consultation with one of our designers or placing an order on the website.
  • dispatch your order, for delivery within the UK only, within five (5) working days of receiving your approval to print - please note, a signature for receipt will be required so please ensure that someone is available at the delivery address.

However, if you make a number of subsequent changes to the approved proof, the estimated timings shown above may be subject to change and extension.


Up to 5 (five) pdf proofs are included in our quoted price. If you want to make changes please feel free to do so. If you wish to make further changes (ie after 5 proofs) a charge of £5.00 will be made for each additional proof sent.

Payment Policy

Payment details for all orders are required at the time of order placement.

If the order is to be shipped to you (or your designated shipping address) using our overnight courier service, there is a charge of £5.50 for delivery within the UK.

Shipping outside the UK is charged at different rates – please see below for details.

VAT at the standard rate, is included on all orders

Processing of payment will be made when you place your order.

If for any reason whatsoever you should cancel the order once we have gone to print we will charge fifty percent (50%) of the order price to cover the costs of any work we have undertaken in advance of the cancellation.


For social correspondence items we are happy to send you up to 3 samples free of cost (please email us with your name & address). For invitations and birth announcements we have to charge £2 per sample. If you have particular colour or quality requirements we strongly recommend you request a sample as we cannot refund personalised items (see below)

Returns, Refunds and Complaints policy

Paperplain is proud of it’s reputation. We try our hardest to provide the very best service and the very best product. We are always concerned that clients are happy with the product supplied and will do everything in our power to remedy situations where they are not. Complaints regarding the goods supplied must be made within seven (7) days of delivery of the order (by contacting us at the e-mail/telephone numbers shown below) or they cannot be considered.

All faulty/damaged goods must be returned to us (address below) before we send out replacements.

If for any reason you are dissatisfied with a product from our stock range (excluding bespoke and personalised items) purchased through the website, we will offer you a full refund or replacement with a comparable and similarly priced product provided the goods are returned to us within seven (7) days of receipts of the goods.

We regret that as personalised, bespoke stationery is made to order, and we do not print until you have approved the proof(s) we are unable to offer refunds or exchanges. This policy does not affect your statutory rights.

If we have made an error in fulfilling your order, we will correct or replace promptly the items supplied to you.

Where your purchase has been made using a credit card and you have chosen to receive a refund, the refund will be made to the same credit card within fourteen (14) days of notification. We can only make a refund by cheque when the original payment was made by cheque.

Loss and damage (in transit)/faulty goods

Paperplain offers a choice of replacement or a full refund for goods that have been damaged in transit or are faulty. Please contact us (see details below) to notify us of the problem. Then please return the damaged or faulty goods, together with the packaging to the address below (see contacting us) within seven (7) days of receipt of the goods and we will then replace the goods or issue a refund, in line with our Refunds Policy (see above).

Events beyond our control (force majeur)

Paperplain Ltd will not be responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

Price changes

Prices shown on the websites are correct at the time of publication and are shown in GBP (£) and include VAT at the current rate, of 20%. We reserve the right to change prices without notice.

Product availability

The ranges of products and individual products shown on the website are subject to change without notice.

Paperplain reserves the right to substitute discontinued stock with the closet available alternatives.

Colours and dimension tolerances

The dimensions of goods shown on the websites are approximate only. How colours appear on your screen depends on how your monitor is calibrated. Some of the products are natural and/or hand-made; for this reason there may be some minor variations in size and slight imperfections. In addition our scanning and production processes can result in slight variations in colour in the merchandise compared to those shown on the websites. If you have any queries regarding the size and/or colours of the products please contact us (on the e-mail or telephone number shown below) prior to ordering.

International orders and delivery to overseas locations

Paperplain will deliver to overseas locations if requested. The delivery costs are as follows:

  • £15 for an order within Europe (outside the UK)
  • £35 for an order to the Americas and the Rest of the World

A signature for receipt will be required so please ensure that someone is available at the delivery address.

Privacy policy (information we hold on customers)

Paperplain does not sell, trade, rent or pass on your information to other parties. We are committed to protecting your privacy and the information you have provided in accordance with the law and our privacy rules and will only use the information you have provided to process your order and to provide an effective and efficient service.

We may use the information we collect to inform you about important changes to our websites and new products and services which we consider might be of interest to you. We may send you occasional e-mails, to propose offers and within these e-mails will be an opportunity for you to unsubscribe.

We follow strict security procedures in the storage and disclosure of information you have given us.

Please note that by using our websites you are consenting to the collection and use of this information in the manner described above.

Should our privacy policy change at any future date, we will ensure that these changes are made public and known to our customers.


Ownership Rights, Artwork and Design Copyright

All rights and images contained within our websites are subject to copyright and are owned by Paperplain, our holding company, related company and/or our suppliers and all rights are reserved.

The ownership of all artwork and designs including fonts, colours, patterns and formats, whether on the websites or personalised, bespoke or custom designed are retained by Paperplain Limited. Any copying, reproduction or other use without prior, written permission is strictly forbidden but may be granted, however, upon payment of an additional fee (details available upon request).

Website specifics – modifications to website, use of material from the site

The content of our website is directed solely at those who access them from within the UK. Paperplain Ltd make no representation that any service or product referred to in the websites is available or otherwise suitable for use outside the UK.

We reserve the right to change, modify, substitute or remove without notice any information on the website from time to time.

Access to the website may be suspended, restricted or terminated at any time.

The copyright of all material on the website resides with Paperplain Ltd, together with the website design text and graphics and their selection and arrangement, and all software compilations, underlying source code and software (including applets). All rights are reserved. None of this material may be reproduced without our prior written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing.


Law & Jurisdiction

Our website - Paperplain  - all it's content, any other activity that takes place or relates to this website and any contract that arises as a result of using this website is governed by the laws of England and Wales. By using our website you agree, as do we, to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts that may result from the usage of our website are concluded in English.

Paperplain Ltd is registered in England & Wales registration number 3622817 and the registered address is 31 Harcourt Street, London W1H 4HU.



This section applies only to the extent permitted by law. For the avoidance of doubt, Paperplain Ltd do not exclude or limit any liability for personal injury where such injury results from the negligence of Paperplain Ltd, its employees, agents or sub-contractors or wilful default or fraudulent misrepresentation. Paperplain Ltd does not accept any liability whatsoever for any errors or omissions and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services. If an error is discovered in the price of goods you have ordered, we will inform you as soon as possible and give you the option to continue with the order at the correct price, order an alternative item or accept a full refund in line with our refund policy (see above). Paperplain Ltd shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.


Special Offers

Specific/additional terms and conditions apply to occasional offers and are specified in the offer terms at the time the offer is made.


Contacting Us

If you have any comments, questions or other matters you would like to raise with us about our products and services please contact us:

and we will do our best to help and respond to you promptly.


Please note that by placing an order with Paperplain – in person or via the website - you are consenting to be bound by our standard terms of business which can be viewed on our website. Furthermore, Paperplain reserves the right to vary these terms and conditions without prior notice and as we see fit.