FAQs

Do you send proofs?

Yes – every order (with the exception of initial cards and the children’s name cards) will be sent a pdf proof for your approval. We will not go to print or process your payment until you have given your approval.


The colour of the card looks different on the website than on the proof

How colours appear on your screen will depend on you’re your monitor is calibrated. The colour on the website is usually more accurate.


Do you send samples?

For social correspondence items we are happy to send you up to 3 samples free of cost (please email us with your name & address). For invitations and birth announcements we have to charge £2 per sample.


What is the weight of the card/paper?

It changes from product to product – please telephone us for advice.


How long will it take to get my order?

Upon receipt of your order we will send you a proof within 2 working days. At that stage anything can be changed. Once we have received your approval to print we will usually despatch within 4 working days.


I would like to see the products and discuss my requirements – is this possible?

We have a design studio in Marylebone, central London and would be delighted to welcome you. Please telephone us for an appointment.

 

How will my order arrive?

For any order over £35.00 in value we use a courier delivery company and under via Royal Mail registered delivery. Please note a signature will be required at delivery. If there is a safe place you would like the company to leave the parcel, or any other delivery instructions, please let us know in the "special instructions" box on the website order form.